Support
Frequently asked questions
How do I restore my purchases?
Open the Shop from the home screen and tap Restore Purchases at the bottom. Use the same Apple Account you bought with.
How do I cancel Remove Ads?
Remove Ads is a monthly subscription that renews automatically. Cancel any time, at least 24 hours before it renews, in Settings → [your name] → Subscriptions on your iPhone or iPad, or at apps.apple.com/account/subscriptions. Ads stay off until the end of the period you've paid for.
I bought gems but didn't get them.
Make sure you have an internet connection and reopen the game; pending purchases are delivered on the next launch. If they still don't appear, email us with the date of purchase. For refunds, use reportaproblem.apple.com.
Where is my progress saved?
Progress is saved on your device. Deleting the game deletes your progress, so keep it installed when you change settings.
How do I change ad tracking or consent?
In the game open Settings → Privacy Choices. On iPhone you can also go to Settings → Privacy & Security → Tracking. See our Privacy Policy for details.